Issue connecting clusters to Polaris

Incident Report for Rubrik

Resolved

This incident has been resolved.

Posted Jun 28, 2022 - 05:03 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jun 28, 2022 - 04:36 PDT

Identified

The issue has been identified and a fix is being implemented.

Posted Jun 28, 2022 - 04:06 PDT

Investigating

We are noticing an issue where clusters are getting disconnected from Polaris.

Symptoms: Clusters displayed in a disconnected state in Polaris UI

Status: Engineering is actively investigating to resolve this issue

Incident Start Time: 06/28/2022 2:30 AM PST

Posted Jun 28, 2022 - 03:27 PDT

This incident affected: US-1 (Polaris GPS, Polaris Sonar, Polaris Radar, Microsoft 365 Protection, Cloud Native Protection), EU-1 (Polaris GPS, Polaris Sonar, Polaris Radar, Microsoft 365 Protection, Cloud Native Protection), and US-2 (Polaris GPS, Polaris Sonar, Polaris Radar, Microsoft 365 Protection, Cloud Native Protection).