Degraded SLA compliance for Azure native protection customers
Monitoring - Our engineering team has rolled out a fix.
We will continue to monitor and provide periodic updates until the issue is fully resolved.
May 5, 20:26 PDT
Update - We are continuing to work on a fix for this issue, we will provide an update in next few hours
May 5, 07:49 PDT
Update - We are continuing to work on a fix for this issue.
May 5, 04:15 PDT
Identified - We are experiencing degraded SLA compliance for a subset of Azure native protection customers. 
Rubrik engineering team has identified root cause of the issue and working on a potential fix

Symptoms:  Azure VMs or Managed Disks might be incorrectly marked as relic and lose the SLA assignment. 
All snapshots taken by Rubrik would be accessible.

Incident Start Time: Impact began on 05/03/2021, 8.00 PM UTC

Workaround: None at this time.
May 5, 04:12 PDT

About This Site

Welcome to the Rubrik status page. This will show you our current status as well as uptime history.

North American Region Partial Outage
Polaris GPS Operational
Polaris Sonar Operational
Polaris Radar Operational
Microsoft 365 Protection Operational
Cloud Native Protection Partial Outage
European Region Partial Outage
Polaris GPS Operational
Polaris Sonar Operational
Polaris Radar Operational
Microsoft 365 Protection Operational
Cloud Native Protection Partial Outage
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 6, 2021

No incidents reported today.

May 5, 2021
Scheduled Maintenance - North American Region
Completed - The scheduled maintenance has been completed.
May 5, 19:47 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 18:41 PDT
Scheduled - We will be undergoing scheduled maintenance during this time.
May 5, 18:40 PDT
May 4, 2021
Increase in runtime for Microsoft 365 Exchange backups on Polaris
Resolved - Our monitoring indicates that the average time taken for completing Microsoft 365 Exchange backups has come down.
We thank you for your patience while we worked on resolving the issue.
May 4, 21:02 PDT
Update - We are continuing to monitor for any further issues.
May 3, 20:17 PDT
Update - We are continuing to monitor for any further issues.
May 3, 13:23 PDT
Monitoring - Our engineering team has rolled out a fix for this issue.
We are monitoring the backup performance and will provide an update in next few hours
Apr 30, 02:25 PDT
Identified - We are noticing an increase in average time taken for completing Microsoft 365 Exchange backups on Polaris.
The root-cause has been identified and we are working to mitigate the issue.

Symptoms: Exchange Mailbox backups might take longer to complete leading to drop in SLA compliance. This issue does not affect OneDrive and SharePoint backups.

Incident Start Time: We believe the impact began on 04/26/2021.

Workaround: We will temporarily increase the capacity to run more backup jobs to compensate for longer runtimes for impacted accounts.
Apr 29, 14:11 PDT
May 3, 2021
Scheduled Maintenance - North American Region
Completed - The scheduled maintenance has been completed.
May 3, 19:53 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 3, 18:39 PDT
Scheduled - We will be undergoing scheduled maintenance during this time.
May 3, 18:38 PDT
Scheduled Maintenance - European Region
Completed - The scheduled maintenance has been completed.
May 3, 13:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 3, 11:31 PDT
Scheduled - We will be undergoing scheduled maintenance during this time.
May 3, 11:30 PDT
May 2, 2021

No incidents reported.

May 1, 2021

No incidents reported.

Apr 30, 2021
Apr 29, 2021
Apr 28, 2021
Scheduled Maintenance - North American Region
Completed - The scheduled maintenance has been completed.
Apr 28, 01:29 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 28, 00:42 PDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Apr 28, 00:42 PDT
Apr 27, 2021
Scheduled Maintenance - North American Region
Completed - The scheduled maintenance has been completed.
Apr 27, 23:18 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 27, 22:51 PDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Apr 27, 22:51 PDT
Scheduled Maintenance - North American Region
Completed - The scheduled maintenance has been completed.
Apr 27, 21:52 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 27, 21:24 PDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Apr 27, 21:24 PDT
Apr 26, 2021
Increased failures for Microsoft 365 Exchange protection on Polaris
Resolved - This incident has been resolved.
Apr 26, 22:47 PDT
Update - We are continuing to monitor for any further issues.
Apr 26, 21:16 PDT
Monitoring - Our engineering team has rolled out the mitigation and we are beginning to see signs of recovery from our monitoring.
We will continue to monitor and provide periodic updates until the issue is fully resolved.
Apr 26, 19:34 PDT
Update - We are continuing to work on a fix for this issue.
Apr 26, 12:34 PDT
Identified - The engineering team has identified a potential mitigation and is working to implement it.
The fix will be rolled out today, we will continuously monitor the service to evaluate the effectiveness of the mitigation.
Apr 26, 09:31 PDT
Update - Our engineering team is continuing to investigate this issue with Microsoft. We will provide an update as soon as we have more information.
Apr 22, 22:09 PDT
Update - Our engineering team is continuing to investigate the root cause of this issue.
Apr 22, 10:53 PDT
Update - Our engineering team is continuing to investigate this issue.
Apr 21, 19:05 PDT
Investigating - We are experiencing increased failures for Microsoft 365 Exchange protection on Polaris for some customers due to Microsoft API errors.

Symptoms: Exchange Mailbox backups might fail. This issue does not affect OneDrive and SharePoint backups.

Incident Start Time: We believe the impact began on 04/13/2021 09:05 PM UTC with the error rate increasing starting 04/20/2021.

Workaround: None at this time.

Our engineering team is closely working with Microsoft to investigate the issue and will provide an update as soon as we have more information.
Apr 21, 14:58 PDT
Scheduled Maintenance - North American Region
Completed - The scheduled maintenance has been completed.
Apr 26, 21:15 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 26, 20:20 PDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Apr 26, 20:20 PDT
Scheduled Maintenance - North American Region
Completed - The scheduled maintenance has been completed.
Apr 26, 19:31 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 26, 19:11 PDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Apr 26, 19:10 PDT
Scheduled Maintenance - European Region
Completed - The scheduled maintenance has been completed.
Apr 26, 12:32 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 26, 11:03 PDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Apr 26, 11:02 PDT
Apr 25, 2021

No incidents reported.

Apr 24, 2021

No incidents reported.

Apr 23, 2021

No incidents reported.

Apr 22, 2021
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