Rubrik Security Cloud is experiencing degraded availability for US-2

Incident Report for Rubrik

Resolved

This incident has been resolved.

Posted Sep 16, 2023 - 15:18 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Sep 16, 2023 - 13:57 UTC

Investigating

One of the servers is seeing issues and we are observing degraded performance across Rubrik Security Cloud for US-2.

Symptom(s): Users might experience login failures and RSC backup jobs might be impacted.

Incident Start Time: 09/16/2023 11:59:00 AM UTC

Workaround: None at this time.

We are investigating the issue at this moment.

Posted Sep 16, 2023 - 12:25 UTC

This incident affected: US-2 (Rubrik Security Cloud - Data Protection, Data Security Posture, Ransomware Monitoring and Investigation, Microsoft 365 Protection, Cloud Data Protection).