Increased failures for Microsoft 365 Exchange protection on Polaris

Incident Report for Rubrik

Resolved

This incident has been resolved.

Posted Jun 05, 2021 - 01:15 UTC

Monitoring

Microsoft has resolved the API errors and our monitoring indicates that Polaris operations are returning to normal. We will continue to monitor for any further issues.

Posted Jun 04, 2021 - 17:12 UTC

Investigating

We are experiencing increased failures for Microsoft 365 Exchange backups on Polaris for some customers due to Microsoft API errors.

Symptoms: Exchange Mailbox backups might fail. This issue does not affect OneDrive and SharePoint backups.

Incident Start Time: We believe the impact began on 05/27/2021 with the error rate increasing starting 06/01/2021.

Workaround: None at this time.

Our engineering team is following up with Microsoft to investigate the issue and will provide an update as soon as we have more information.

Posted Jun 04, 2021 - 00:34 UTC

This incident affected: US-1 (Microsoft 365 Protection) and EU-1 (Microsoft 365 Protection).