Polaris UI Outage

Incident Report for Rubrik

Resolved

This incident has been resolved.

Posted Apr 26, 2022 - 17:41 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Apr 26, 2022 - 09:01 PDT

Update

We are continuing to investigate this issue.

Posted Apr 26, 2022 - 08:45 PDT

Investigating

Polaris UI is experiencing issues in authenticating users with MFA

Symptom(s): Multifactor authentication failing with message "Incorrect verification code. Try again"

Workaround: None at this time.

Incident Start Time: 04/26/2022 08:00 AM UTC

Posted Apr 26, 2022 - 05:50 PDT

This incident affected: EU-1 (Polaris GPS), US-1 (Polaris GPS), and US-2 (Polaris GPS).