The fixes we have implemented have solved the issue. Although some customers may experience slow snapshot processing for the next two to three days.
Posted Sep 08, 2023 - 18:59 UTC
Update
The issue has been fixed and we are seeing signs of improvement. We are further monitoring and will provide an update.
Posted Sep 08, 2023 - 06:02 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Sep 08, 2023 - 00:18 UTC
Update
We are working on few more fixes for this issue. We will give another update at 18:00 PST.
Posted Sep 07, 2023 - 17:25 UTC
Update
The change is finished rolling out, we are continuously monitoring the service to evaluate the effectiveness of the mitigation. We will provide another update at 10:00 PST.
Posted Sep 07, 2023 - 15:03 UTC
Update
We believe the change will start rolling out by 09/07/2023 01:00 PST, we will be continuously monitoring the service to evaluate the effectiveness of the mitigation.
Posted Sep 07, 2023 - 00:25 UTC
Update
We are still continuing to work on a fix for this issue. We will give another update at 19:00 PST.
Posted Sep 06, 2023 - 19:54 UTC
Update
We are continuing to work on a fix for this issue.
Posted Sep 06, 2023 - 16:21 UTC
Update
We are continuing to work on a fix for this issue.
Posted Sep 06, 2023 - 06:43 UTC
Identified
The issue has been identified and a fix is being implemented.
Posted Sep 06, 2023 - 00:06 UTC
Investigating
We are experiencing increased latency for Ransomware Monitoring and Investigation on Rubrik Security Cloud in all regions.
Symptom(s): Anomalies may not appear in the dashboard, and there may be a reduction in the count of analyzed snapshots.
Incident Start Time: 08/28/2023 10:00 PM PST
Workaround: None at this time.
Engineering is actively investigating to resolve this issue.
Posted Sep 05, 2023 - 22:08 UTC
This incident affected: US-1 (Ransomware Monitoring and Investigation), EU-1 (Ransomware Monitoring and Investigation), US-2 (Ransomware Monitoring and Investigation), CH-1 (Ransomware Monitoring and Investigation), AU-1 (Ransomware Monitoring and Investigation), US-3 (Ransomware Monitoring and Investigation), UK-1 (Ransomware Monitoring and Investigation), JP-1 (Ransomware Monitoring and Investigation), IN-1 (Ransomware Monitoring and Investigation), and EU-2 (Ransomware Monitoring and Investigation).