Rubrik Security Cloud is experiencing degraded availability for US-1

Incident Report for Rubrik

Resolved

This incident has been resolved.

Posted Sep 18, 2023 - 13:09 UTC

Update

We are continuing to monitor for any further issues.

Posted Sep 18, 2023 - 12:32 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Sep 18, 2023 - 12:30 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Sep 18, 2023 - 11:48 UTC

Investigating

Title: Rubrik Security Cloud is experiencing degraded availability for US-1

One of the servers is seeing issues and we are observing degraded performance across Rubrik Security Cloud for US-1

Symptom(s): Users might experience login failures and RSC backup jobs might be impacted.

Incident Start Time: 09/18/2023 10:50:00 AM UTC

Posted Sep 18, 2023 - 11:44 UTC

This incident affected: US-1 (Rubrik Security Cloud - Data Protection, Data Security Posture, Ransomware Monitoring and Investigation, Microsoft 365 Protection, Cloud Data Protection).